TERMS AND CONDITIONS & CANCELLATION POLICY
The following terms relate to the booking service provided to you by rvrental-usa.com. These terms may be changed at any time at our discretion. You agree to these terms with us for booking service, in addition to the terms of the rental agreement by Third Party Vehicle Supplier.
There is various information (vehicle details, rates, etc) displayed on this website and our electronic correspondence and while we have taken every precaution to ensure that the content on is both current and accurate, errors can occur. Rvrental-usa.com assumes no responsibility or liability for any errors or omissions in the content of this website and our electronic correspondence. The information contained on this website and our electronic correspondence is provided on an 'as is' basis with no guarantees of completeness, accuracy, usefulness or timeliness and without any warranties of any kind whatsoever, expressed or implied. rvrental-usa.com does not warrant that this site and any information or material on this site and our electronic correspondence will be uninterrupted, error-free, omission-free or free of viruses or other harmful items. We also reserve the right to update any information on this website at any time at our discretion.
On very rare occasions, a rate may be displayed incorrectly on our website and/or our electronic correspondence due to our, or aThird Party Vehicle Supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed at the new rate or cancel.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Vehicle Supplier. The rental agreement and any other documentation provided to you by the Third Party Vehicle Supplier is between you and the Third Party Vehicle Supplier and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Vehicle Supplier in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Vehicle Supplier or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Vehicle Suppliers, we make no warranty about the fitness suitability of any Third Party Vehicle Supplier product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Vehicle Supplier at the earliest possible time. This will allow the Third Party Vehicle Supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered.
We welcome feedback from our customers on their experience with our Third Party Vehicle Supplier. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Vehicle Supplier. Where we are liable to you under our terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance.
Most campervan booking agents does not have live availability on their website. When you request booking via the 'Book now' option on our website and pay the deposit, we check the availability of the vehicle and confirm the booking and accept your deposit if the vehicle is available during your travel dates. Please note that once the booking is confirmed, the deposit will become non-refundable and all terms and conditions will apply. Balance payment will need to be paid by the due date. Upon receipt of booking confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent. In case the vehicle is not available, we will provide you the option of choosing an alternative vehicle that may be available or refund the full deposit amount. The alternate option may have higher deposit amount and rental price and you agree to pay the difference in deposit and rental price if you proceed with the alternate option. Please note that the refund of deposit may take up to 8-10 weeks depending on your bank.
When you request a quote via our website, we check the availability and send you a quote accordingly. Please note that the availability of vehicle and quoted rates are valid only at the time of quoting and we cannot guarantee the availability of the vehicles or quoted rates when you request to book by paying the deposit. Please note that the deposit once paid will become non-refundable (unless the vehicle is not available and the customer does not want to proceed with the alternate option) and all terms and conditions will apply. Balance payment will need to be paid by the due date. Upon receipt of booking confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. In case the vehicle is not available when you request to book, we will provide you the option of choosing an alternative vehicle that may be available or refund the full deposit amount. The alternate option may have higher deposit amount and rental price and you agree to pay the difference in deposit and rental price if you proceed with the alternate option. Please note that the refund of deposit may take up to 8-10 weeks depending on your bank.
Note: All booking deposits are non-refundable. Balance Payment
Balance payment is the amount paid to Third Party Vehicle Supplier whose vehicle you booked through rvrental-usa.com. Balance Payment due date depends on the vehicle you have booked and the Third Party Vehicle Supplier's policy. Please read payment terms carefully before proceeding with the booking. Cancellation fees and charges will apply as per Third Party Vehicle Supplier's policy. We reserve the right to charge your credit/debit card for up to the full amount of balance payment (as per cancellation policy) and/or cancellation charges plus the credit/debit card surcharge if the booking is confirmed and the balance amount and/or cancellation charges have not been paid by the due date.
Credit card surcharge
We accept Visa, MasterCard, and bank transfers. A credit card surcharge fee of approximately 2.1% is applied on any transaction done on rvrental-usa.com website. For rentals in USA, we accept only US$ for all bookings.
Rvrental-usa.com does not charge administration fees to make amendments to the booking for the first time but further amendments will be chargeable at $100 per change. The Third Party Vehicle Supplier may have additional fees and charges for booking amendments that may also apply. All amendments should be requested in writing at email@example.com. If the booking amendment results in increased deposit amount and/or rental price, the customer will be liable to pay the difference in the deposit and/or rental price. If the booking amendment results in lower deposit amount and/or rental price, the difference in deposit amount will not be refunded and the customer may still need to pay the original rental price. We reserve the right to charge your credit/debit card for up to the full amount of balance payment and difference in deposit amount plus the credit/debit card surcharge if the booking is confirmed and the balance amount has not been paid by the due date. Please note that amendments to the booking may not always be guaranteed and are subject to approval by rvrental-usa.com and Third Party Vehicle Supplier.
Cancellation & Refund
If cancellation of confirmed booking is initiated by the customer, deposit paid for that booking will be non-refundable. Cancellation fees and charges are on top of the deposit amount and will be applicable as per the Third Party Vehicle Supplier’s policy. RVRental-usa.com (TRANS-TASMAN MOTORHOMES PTY LTD) reserves the right to charge your credit/debit card for up to the full amount of balance payment (as per cancellation policy) and/or cancellation charges plus the credit/debit card surcharge if the booking is confirmed and the balance amount and/or cancellation charges have not been paid by the due date.
In the event of receiving email from customer about possible cancellation of their confirmed booking (customer says he/she/they might have to cancel the booking…), we reserve the right to charge customer’s card for the cancellation fee (if applicable) as per cancellation policy. This amount will be refunded back to the customer if they decide not to cancel the booking. Booking once cancelled cannot be reversed and cancellation charges apply as per the cancellation policy.
In the event of no show, we reserve the right to charge customer’s card for any due/balance amount to the vehicle supplier (whose campervan has been booked). This amount will then be forwarded to the vehicle suppliers as No-Show fee as per their policy.
Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law. If this occurs, we may provide you, at our sole discretion, a credit voucher for the deposit amount. If balance amount has also been paid, a credit voucher or refund for the balance amount is not guaranteed and will be as per the Third Party Vehicle Supplier policy.
We take Balance Payment from customer on behalf of Third Party Vehicle Supplier and transfer this amount to them before customer's pickup date. In any given circumstances, we shall not be liable for the refund of this amount.
We shall only be liable to provide a refund to you (whether that cancellation is initiated by you, the Third Party Vehicle Supplier or due to circumstances beyond the reasonable control of either party, including as a result of government travel restrictions, the COVID 19 pandemic or the insolvency of your Third Party Vehicle Supplier) to the extent that we actually receive a refund from the relevant Third Party Vehicle Supplier. Where refunds are due to you from a Third Party Vehicle Supplier, we will provide reasonable assistance to you in claiming such funds from that Third Party Vehicle Supplier.
Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks depending on your bank. This is beyond our control.
We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.
1.The credit note for deposit amount (if issued) can be adjusted only against the deposit amount of your new booking. Same applies for the balance amount.
2. In case the credit note for balance amount is issued, credit note can only be used to make new booking with the same campervan supplier (company) as originally booked.
3. Credit note for the deposit and balance amount are non-transferable.
4. New bookings should be made under the same name as the original booking.
5. The credit notes can be used for single booking only and not across multiple bookings.
6.Deposit and balance amount for new booking should be equal to or higher than the current amounts.
If any or both the amounts are less than the credit amount, there wont be any refund for the difference amount however if the new deposit or balance or both the amount is higher than the amount in credit note, the difference in amount needs to be paid.
In the event that the vehicle you request to book (either by requesting to book online, by paying deposit as per our quote, on the phone or live chat) is not available and/or you do not want to proceed with the alternate option provided by us, we will process the refund for the amount paid (only if your booking has not already been confirmed). Refund may take up to 8-10 weeks to show in your account depending on your bank.
Credit Card Dispute Fee
Request for refund or disputes must be directed to us in writing at firstname.lastname@example.org. We store a case history for every client that includes:
- Detailed notes from all phone calls
- Live Chat messages
- Email text
- Video recording of the your online sessions at rvrental-usa.com may be saved as well.
Any request for refund or disputes that are directed to credit/debit card issuer/merchant (or other third party) will be chargeable to you at $150 (administration fee) by us if found in favour of rvrental-usa.com. It takes us significant time to compile a case history to send it as a dispute response to credit/debit card issuer/merchant (or other third party).We reserve the right to charge your credit/debit card for the amount of the aforementioned administration fee in relation to the dispute.
Driver's License Requirement
All drivers must be a minimum of 21 years age (25 years at some locations) and are required to hold a current fully valid motor vehicle driving license.
License should not expire during the rental period.
Temporary replacement or provisional driving license is not accepted.
Driving license must be in English. Should the foreign license be in language other than English, it should be accompanied by an accredited English translation.
It is mandatory to present your original driving license in physical form along with passport (for international customer) at the time of vehicle pickup.